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Returns

 

OUR GUARANTEE
Allirelandcrafts.com and Celticgiftshop.com are pleased to offer you a 30 day money back guarantee if you are not fully satisfied with our products (subject to certain conditions contained in this return policy). You have 30 days from date of shipment of your item to return your purchase. We must be notified by e-mail of your intention to return your purchase within 10 days of shipment.


HOW TO RETURN YOUR PURCHASE
All returns queries are dealt with by e-mail.
Contact returns@allirelandcrafts.com for further instructions. You will be e-mailed a return merchandise authorisation number RMA number within 3 working days.


PACKING YOUR RETURN
Pack your return carefully in the original boxing. Include all original paperwork and documents. Send the package by Priority Registered Mail to the address given with the RMA number.

Mark your RMA number clearly on the outside. Mark clearly on the outside that this is an item originally exported from Ireland and now being returned. Request a return receipt to confirm that we have received your item


REFUNDS
Once we receive your return we will notify you by e-mail. Your return will be inspected and a FULL refund (LESS shipping and handling charges if applicable) will be processed within 7-14 working days of receiving your return.
Note: Shipping charges will be deducted from the refund even if the FREE Shipping option was included in the original order.

ALL REFUNDS ARE ISSUED TO THE CREDIT CARD ACCOUNT OF THE ORIGINAL PURCHASE

 

EXCHANGES
Exchange of items are handled in the same way as returns. We are happy to re-size/exchange your ring if it does not fit.


RETURNS / EXCHANGES / RE-SIZING
TERMS AND CONDITIONS

Allirelandcrafts.com and Celticgiftshop.com WILL REFUND THE FULL ORIGINAL PURCHASE PRICE INCLUDING ORIGINAL SHIPPING COSTS IF THE RETURN IS AS A RESULT OF AN Allirelandcrafts.com or Celticgiftshop.com ERROR.

Allirelandcrafts.com  and Celticgiftshop.com iare NOT responsible for any loss or damage of your return. Any non-insured, items showing wear and tear, damage or re-sizing will not be accepted for return. Returned items must be in RE-SALE condition. Please ensure that items are insured for the full amount including ship costs. Allirelandcrafts.com and Celticgiftshop.com are not liable for any shipping charges on the returned item.

All original paperwork and documentation must be included. Custom requests, special orders are not accepted for return. We reserve the right not to accept any item that has not been hallmarked as a result of a special request. Items will not be accepted for return after 30 days from shipping date.

For hygiene reasons, ear-rings are not accepted for return.

returns@allirelandcrafts.com